Terms & Conditions
These Terms and Conditions ("Terms") govern your use of the LucraLab AI receptionist service and any related communications, including SMS messages sent by or on behalf of LucraLab clients. By interacting with our service—including by calling a business that uses LucraLab—you agree to these Terms.
1. Description of Service
LucraLab provides an AI-powered voice receptionist for small businesses. The receptionist answers inbound calls, books appointments, and may send transactional SMS messages to callers who verbally consent to receive them.
2. SMS Terms & Conditions
LucraLab LLC operates an AI phone receptionist service ("Rune") on behalf of small businesses. When you call a business that uses LucraLab and verbally agree during that call to receive a confirmation text, you consent to receive SMS text messages from LucraLab related to your call.
- Program description. You will receive transactional text messages confirming an appointment or booking you requested during your call — including the date, time, and a booking link — and, if applicable, a message acknowledging a callback request. We do not send marketing or promotional text messages through this program.
- Message frequency. Message frequency varies and depends on your interactions; typically you receive one confirmation message per booking.
- Cost. Message and data rates may apply.
- Opt-out. Reply STOP at any time to cancel. You will receive a single confirmation that you have been unsubscribed, and then no further messages.
- Help. Reply HELP for help, or contact us at support@lucralab.com.
- Carrier liability. Carriers are not liable for any delayed or undelivered messages.
- Consent. Consent to receive these messages is obtained verbally during a phone call that you initiate, and is not a condition of any purchase.
- Privacy. See our Privacy Policy at https://www.lucralab.com/privacy for how we handle your information.
3. Acceptable Use
You agree not to use LucraLab's services to provide false or misleading information during a call or opt-in, interfere with the operation of the AI receptionist or related systems, or violate any applicable law or regulation.
4. Intellectual Property
All software, content, and systems used to deliver the LucraLab service are the intellectual property of LucraLab, LLC or its licensors. You may not copy, reverse-engineer, or distribute any part of the service without express written permission.
5. Disclaimer of Warranties
The LucraLab service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that all calls will be handled successfully.
6. Limitation of Liability
To the maximum extent permitted by applicable law, LucraLab shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the service.
7. Privacy
Your use of the LucraLab service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. Changes to These Terms
We reserve the right to update these Terms at any time. The "Last Updated" date at the top of this page will reflect changes.
9. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
10. Contact Us
LucraLab, LLC
Email: legal@lucralab.com
Website: lucralab.com