TUE 10:22 AM · 52 sec elapsed
Lead / Prospect
Jennifer Park · found us on Google
"Hi, I'm looking for a new dentist — do you take new patients?"
"Absolutely. Can I grab your name and the best phone and email to reach you?"
"Jennifer Park. jen.park@gmail.com, 206-555-0142."
"Spelling that back: J-E-N-N-I-F-E-R, last name P-A-R-K, email jen.park at gmail dot com, phone two-oh-six five-five-five oh-one-four-two. Right?"
✓ Booked in 52 Seconds. Both Notified.
TUE 11:55 AM · 1 min 06 sec elapsed
Existing Patient
David Kim · existing patient
"Hi, can I speak to Dr. Rivera? It's David Kim."
"Hi David. Let me check if Dr. Rivera is available. What's the call about so I can let her know?"
"I was told I need a crown but I want to ask about the cost before I schedule."
Whisper to Dr. Rivera · David hears hold music
"David Kim, existing patient. Asking about crown cost before scheduling. Take it or decline?"
→ DECLINED (with patient)
If doctor accepts → transfer in 2 sec. Shown here: decline branch.
✓ Doctor Busy. Message Captured + Delivered.
0.0s ELAPSED
TUE 1:44 PM
Scam / Sales
"Lisa from Dental Supplies Direct"
"Hi, I'm calling because we have an exclusive offer on dental supplies for practices in your area — we can save you up to 40% on your monthly..."
"Thanks but Riverside Dental doesn't take unsolicited sales calls. Goodbye."
✓ Sales Call Ended in 7 Seconds.
TUE 3:31 PM · 22 sec elapsed
Personal Call
Kevin · asking for "Ana", not in patient CRM
"Hi, is Ana there? It's Kevin."
"Ana's with a patient right now. Is this urgent, or can I take a message?"
"Not urgent — just tell her dinner reservation is confirmed, 7 PM at Canlis."
"I'll text her verbatim: 'Kevin — dinner reservation confirmed, 7 PM at Canlis.' Accurate?"
✓ Verbatim Relay. Patient Stays in Chair.